Claims Handling

In our claims handling, we are committed to ensuring claims are handled fairly and are settled promptly, customers are provided with complete information on claims handling and The claims handling process is supported with clear explanation as regards the outcomes (why a claim is rejected or not settled). Every accident shall be reported within 24 hours of the accident date.

Unique claims handling

• Timeous follow up of reported claims and those in process
• Adopt unique,form-fitted solutions and avoiding a one-size-fit-all approach
• Efficient claims processing using our optimised digital system/platform
• Pay keen attention to all customer complaints and adhering to deadlines in claims handling

Unique Motor Claims Handling

• Support of Awash Insurance’s preferred repair service providers
• Timely authorisation of small/minor repairs
• Settlement of spare part cost on behalf of selected dealers
• Provision of alternative options for work orders at customer preferred garages
• Round the clock claim service assistance at all branches
• Proximity of recovery site (the company has two recovery yards in Addis Ababa)
• Round the clock customer service desk
• Swift dispatch of inspectors assigned to conduct investigation and negotiation